Package Terms & Conditions
Welcome to Yoichi Holiday.
These Terms & Conditions apply to all travel packages, guided experiences, and custom itineraries offered by Yoichi Holiday, including seasonal packages, guided stays, and multi-day experiences.
By confirming your booking, you agree to the following terms.
1. Booking Confirmation & Payment
A booking is confirmed once the required deposit payment has been received.
Payment Schedule
- 50% deposit is required to secure the booking
- Remaining balance is due 30 days prior to arrival
For bookings made within 30 days of arrival, full payment is required at the time of booking.
Payments can be made via Stripe payment link or other agreed payment methods.
2. Cancellation Policy
Because our packages involve accommodation blocking, activity coordination, and third-party reservations, the following cancellation policy applies.
Guest Cancellation
- 60 days or more before arrival: Full refund
- 59–31 days before arrival: Deposit is non-refundable (50%)
- 30–15 days before arrival: 75% of total package price will be charged
- 14 days or less before arrival: 100% of total package price will be charged
Refund processing fees, credit card fees, and currency conversion fees may be deducted where applicable.
In certain circumstances, we may offer partial credit toward future stays at our discretion.
3. Date Changes & Flexibility
We understand that family travel plans may occasionally change.
Whenever possible, we are happy to offer one-time date changes depending on availability and seasonality. Please note that price differences may apply for new travel dates.
Date changes are subject to availability and cannot be guaranteed.
4. Weather, Snow & Activity Conditions
Hokkaido’s weather and snow conditions are part of the natural experience and may occasionally affect activities or transportation.
Activities, itineraries, or destinations may be adjusted due to:
- Weather conditions
- Snow conditions
- Safety concerns
- Road conditions
- Facility closures
- Instructor availability
- Other operational circumstances beyond our control
No refunds will be provided for reasonable itinerary adjustments made for safety or operational reasons.
If a specific activity becomes unavailable, we will do our best to provide a suitable alternative whenever possible.
5. Third-Party Services
Some services included in our packages may be operated by independent third-party providers, including but not limited to:
- Ski schools
- Activity operators
- Equipment rental companies
- Restaurants
- Transportation providers
Yoichi Holiday acts as a coordinator for these services and is not liable for incidents, delays, injuries, cancellations, or losses caused by third-party providers.
6. Guest Responsibility
Guests are responsible for:
- Ensuring they are physically capable of participating in activities
- Following safety instructions provided by guides and operators
- Supervising children at all times
- Holding valid travel documents and visas where required
Guests are also responsible for any damage caused to accommodation, equipment, or facilities during their stay.
7. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance covering:
- Trip cancellation
- Medical expenses
- Winter sports activities
- Flight disruptions
- Personal belongings
- Emergency evacuation where applicable
Yoichi Holiday is not responsible for costs resulting from travel delays, airline cancellations, illness, injury, or lost belongings.
8. Force Majeure
Yoichi Holiday shall not be held responsible for cancellations, delays, or changes caused by events beyond reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Pandemics
- Government restrictions
- Transportation disruptions
- Power outages
- Strikes or labor disputes
In such cases, refunds will be considered on a case-by-case basis depending on recoverable costs and third-party supplier policies.
9. Accommodation Terms
All accommodation stays are also subject to our separate Accommodation Rental Agreement and house rules.
Guests are expected to respect the property, neighborhood, and local community during their stay.
10. Liability Limitation
Participation in outdoor and winter activities involves inherent risks.
By participating in our packages and experiences, guests acknowledge these risks and agree that Yoichi Holiday shall not be liable for:
- Personal injury
- Illness
- Accidents
- Loss or damage of personal belongings
- Delays caused by weather or transportation
- Circumstances beyond reasonable operational control
To the maximum extent permitted by law, liability is limited to the amount paid for the package.
11. Contact
If you have any questions regarding these Terms & Conditions, please contact:
Yoichi Holiday: yoichiholiday@gmail.com